Client Service Manager - Freedom Logistics - Jakarta

Responsibilities:

• Consult clients in the office and/or by phone providing information about services, terms, transportation, delivery times, cost, and location of packages.

• Maintain regular contact with key clients and promptly respond to their requests

• Process the orders of the customers, and coordinate the delivery process from dispatch to receipt of the goods by the client.

• Work with logistics partners (transportation companies) to ensure compliance with delivery terms and conditions.

• Perform work on organizing and recording cash transactions: receiving and issuing funds from clients in cash and non-cash methods.

• Track orders using Control Points to ensure timely delivery of packages.

• Prepare and maintain documentation related to cargo transportation (waybills, contracts, invoices).

• Monitor the correctness of data and transfer it to other departments of the company.

• Fill in the necessary information into the program, draw up documents for shipping, warehouse inventory, etc.;

• Assess customer satisfaction with the company's services and propose measures to improve the service.

• Work with requests, ratings, and suggestions from clients regarding the quality of the Company’s services.

• Develop existing relationships with clients to increase the level of cooperation.

Skills and requirements

• Fluent English and Bahasa speaking and writing.

• Knowledge of Russian will be a big plus.

• A ProActive approach to work.

• Attention to detail.

• Proven experience of working in logistics or transport companies.

• Good understanding of the principles of operation of the logistics chain, modes of transport, and regulatory requirements for the transportation of goods.

• Knowledge of international cargo transportation standards and understanding of the specifics of the market, competitors, and peculiarities of tariffs for logistics services (if relevant for the company).

• Experience with customer data management (CRM) systems.

• Confident knowledge of basic office programs and electronic document management.

• Ability to work with money and with important documentation and information.

• Perfect written and verbal communication skills to be able to find an approach to different types of clients and resolve controversial issues.

• Resistance to stress in situations with high loads and urgent requests.

• Ability to coordinate multiple processes simultaneously (different orders and clients).

• Ability to plan, optimize, and organize your workday and quickly respond to changing conditions.

• Ability to work in a team and collaborate with different departments.

• Ability to identify client needs and offer optimal logistics solutions.

• Ability to negotiate and conclude deals beneficial for the company.

• Ability to help people and be ready to solve problems for the clients.

• Readiness to regularly learn and develop skills to adapt to new technologies and customer service standards.